30-Day Easy Returns

At Alvaye, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.

  • Condition (Change of Mind Returns): Items must be unused, in their original condition, and returned with the original packaging.

  • Easy Returns: Returning items to us is easy and our client support team will assist you.

Return Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

  • For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

If a product has a major failure, you are entitled to choose between a refund or replacement. You may also be entitled to compensation for any reasonably foreseeable loss or damage and reimbursement of reasonable return shipping costs.

If the failure is minor, we may offer a repair, replacement or refund in accordance with the Australian Consumer Law.

Change of mind returns are offered in addition to your rights under the Australian Consumer Law.

Return Address

Approved returns must be sent to our warehouse address.

Please note: Returns must be authorised by our customer support team before being sent.

How to Return an Item

  1. Contact Us: Email our team at support@alvaye.com with your order number and reason for the return.

  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  3. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.

  • Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@alvaye.com
Phone: +61480810184

Company Information

Company Name: Framora AB
Brand: Alvaye
Organisation Number: 559544-6377
Company Address: Lottagatan 7A 974 42 Luleå, Sweden

Customer Service: Monday to Friday: 9:00 AM - 5:00 PM AEST (GMT+10)

Saturday and Sunday: Closed.

We thrive to respond within 24 hours during our opening hours.

Thank you for shopping with Alvaye.