Privacy policy

This Privacy Policy describes how Alvaye collects, uses, stores, and protects personal information when you visit or make a purchase from our website. 

Information We Collect

When you interact with our website, we may collect the following information:

  • Personal details such as name, email address, phone number, billing and shipping address

  • Payment-related information (processed securely by third-party payment providers)

  • Order history and transaction details

  • Technical data such as IP address, browser type, device information, and cookies

  • Customer communications and support inquiries

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding orders, shipping, returns, and support

  • Process payments and prevent fraud

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations

We only collect and process personal data that is necessary for these purposes.

Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

  • User consent where required

Payment Processing

Payments made on our website are securely processed by trusted third-party payment providers.
We do not store or have access to full payment card details.

Sharing of Information

We do not sell or rent personal data.

Your information may be shared with trusted third parties only when necessary to:

  • Process payments

  • Fulfill orders

  • Provide customer support

  • Comply with legal requirements

All third parties are required to handle personal data in accordance with applicable data protection laws.

International Data Transfers

As we operate internationally, personal data may be transferred and processed outside the country of residence.
Appropriate safeguards are in place to ensure data is protected in accordance with GDPR and applicable regulations.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze website traffic and performance

  • Improve user experience

You can manage or disable cookies through your browser settings.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent where applicable

To exercise your rights, please contact us using the details below.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

Contact Information

For questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@alvaye.com
Phone: +61480810184

Company Information

Company Name: Framora AB
Brand: Alvaye
Company Number: 559544-6377
Company Address: Lottagatan 7A 974 42 Luleå, Sweden

Customer Service: Monday to Friday: 9:00 AM - 5:00 PM AEST (GMT+10)

Saturday and Sunday: Closed.

We strive to respond within 24 hours during our customer service hours.

Thank you for shopping with Alvaye.

Contact us here!