Frequently Asked Questions (FAQ)

 

Below you will find answers to the most common questions about ordering from Alvaye.

Where do you ship?

We ship only to addresses within Australia.

How long does delivery take?

Orders are processed within 1–2 business days.

Once dispatched, delivery typically takes 6–8 business days.

The total estimated delivery time is 7–10 business days.

What is the order cut-off time?

• Order cutoff time: 5:00 PM AEST (GMT+10:00). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

How much does shipping cost?

We offer free shipping on all orders.

All prices include all applicable taxes, duties, and fees. There are no hidden charges.

Can I track my order?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

What is your return policy?

You may return eligible items within 30 days of receiving your order.

For returns due to change of mind:

  • The customer is responsible for return shipping costs

Please refer to our Return & Refund Policy for full details.

When will I receive my refund?

Approved refunds are processed within 7 business days after the returned item has been received and inspected.

Refunds are issued to the original payment method.

What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

Is my payment information secure?

Yes. All payments are processed securely using trusted third-party payment providers.
We do not store payment card details.

How can I contact customer support?

If you have any questions or need assistance, please contact us:

Email: support@alvaye.com
Phone: +61480810184

Company Information

Company Name: Framora AB
Brand: Alvaye
Company Number: 559544-6377
Address: Lottagatan 7A 974 42 Luleå, Sweden

Customer Service: Monday to Friday: 9:00 AM - 5:00 PM AEST (GMT+10)

Saturday and Sunday: Closed.

We strive to respond within 24 hours during our customer service hours.

Thank you for shopping with Alvaye.